Terms and Conditions:
Must be made at the session either by cash or bank transfer unless we have put a prior arrangement in place. Receipts/invoices are available on request.
We require you to give 48 hours notice to cancel your therapy session without incurring a charge. If your appointment is on a Monday, please cancel on Friday. If you provide less than 48 hours notice you will be charged the full cost of your session to cover the incurred costs.
If you fail to attend a session without giving any notice for that session you will need to pay for that session before booking any further sessions, unless we have an alternative arrangement in place.
We will review sessions regularly to ensure you feel you are getting the most out of your therapy; you are not tied into any commitment you can end sessions at any time. If I consider your requirements beyond my competence, I reserve the right to terminate our contract, this will be discussed in the session and recommendations would be provided.
Your therapy and personal information are kept securely. Information, but not names, may be shared with my supervisor (or relevant colleague acting in a similar role). It is my legal duty to breach confidentiality if I have concerns that you or anyone else is at risk. If this occurs I will discuss it in the session along with any recommendations and document it in your notes.
As a fully accredited member of relevant professional bodies I adhere to their ethical framework, guidelines, and code of conduct to ensure that you receive a professional and quality service.
Information we collect about you and how we use it
Upon starting therapy, I will collect basic personal information for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.
You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.
We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.
How long we keep your information for – data retention
Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and session notes for a period of 7 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. In the case of a child under 13 then records will be kept 7 years after they reach the age of majority (18). After this date, all data will be securely deleted.
Sharing of data
There may be times where your information needs to be shared with 3rd parties. I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.
Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above.
Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional and I operate under a strict code of confidentiality, in accordance with the relevant professional bodies of which I am a member.